FAQs
MY ACCOUNT-
1- DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
Although you can order as a guest, having a MOR BAGH account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring faster checkouts.
1- DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
Although you can order as a guest, having a MOR BAGH account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring faster checkouts.
2- How do I make an account?
To create your very own Morbagh Online Account, follow these simple instructions:
Click on the ‘Sign In’ button on the top right-hand corner of the home page. Click on the ‘Create an Account’ button at the bottom of the screen
To create your very own Morbagh Online Account, follow these simple instructions:
Click on the ‘Sign In’ button on the top right-hand corner of the home page. Click on the ‘Create an Account’ button at the bottom of the screen
3- What if I forget my password?
In the event of a forgotten password, simply:
Click on ‘Forgot Password’ on the sign in page Enter your email address Click on the link sent to you in your email address Enter your new password
In the event of a forgotten password, simply:
Click on ‘Forgot Password’ on the sign in page Enter your email address Click on the link sent to you in your email address Enter your new password
4- How can I update/edit my shipping or billing address details?
Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.
Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.
5- Where can I view my order history?
Your order history will be available on your Dashboard on your Account page
ORDER-
Your order history will be available on your Dashboard on your Account page
ORDER-
1- How can I place an order?
Once you have added all your desired items to your shopping cart, follow these instructions:
To order as a guest:
. Click on the ‘Shopping Bag’ button and proceed to Checkout
. Enter all your required shipping and billing information
. Click on ‘Confirm Order’ and check your email for a Sales Order Summary
To order with a Morbagh account:
. Click on the ‘Shopping Bag’ button and proceed to Checkout
. Click on ‘’Continue to Payment Method’ and choose your method
. Click on ‘Complete Order’ and check your email for a Sales Order Summary
Once you have added all your desired items to your shopping cart, follow these instructions:
To order as a guest:
. Click on the ‘Shopping Bag’ button and proceed to Checkout
. Enter all your required shipping and billing information
. Click on ‘Confirm Order’ and check your email for a Sales Order Summary
To order with a Morbagh account:
. Click on the ‘Shopping Bag’ button and proceed to Checkout
. Click on ‘’Continue to Payment Method’ and choose your method
. Click on ‘Complete Order’ and check your email for a Sales Order Summary
2- What are your delivery charges?
Free Shipping within Pakistan above PKR 2000
Free Shipping within Pakistan above PKR 2000
3- What is your estimated delivery time?
Your order will be dispatched within 48-72hrs and will be handed over to the courier for delivery. However sometimes the order is delayed due to public holidays, unforeseen circumstances (weather, lockdowns), or during sales due to overwhelming response, order delivery can take 10-15 working days.
4- What is the difference between Order ID and Tracking ID?
Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier’s website.
Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier’s website.
5- Do you take orders over phone call or through messengers?
Yes, you can place your order by calling us at +92-42-111-128-731, by sending WhatsApp on the same number and by sending messengers as well. Please ensure to provide the article number, color and size of the product you wish to purchase.
Yes, you can place your order by calling us at +92-42-111-128-731, by sending WhatsApp on the same number and by sending messengers as well. Please ensure to provide the article number, color and size of the product you wish to purchase.
6- How are the orders confirmed?
The customers will get an auto-generated call from Morbagh Service Centre number is +92-42-111-128-731 for order confirmation. You may follow IVR instructions to get your order confirmed.
The customers will get an auto-generated call from Morbagh Service Centre number is +92-42-111-128-731 for order confirmation. You may follow IVR instructions to get your order confirmed.
7- Do you Restock the sold out articles online?
We do replenish articles on our e-store (online), unless they have sold out entirely.
We do replenish articles on our e-store (online), unless they have sold out entirely.
8- How to track my Order once dispatched?
To track your order, please visit the following link and enter your order number.
http://hkbstores.com/track-mb/
To track your order, please visit the following link and enter your order number.
http://hkbstores.com/track-mb/
9- How can I cancel my order?
For order cancellation, please contact our customer services department within 24 hours of placing the order.
For order cancellation, please contact our customer services department within 24 hours of placing the order.
10- How can I exchange my order?
Please read our Returns, Refunds & Exchanges policy.
Please read our Returns, Refunds & Exchanges policy.
11- What is the procedure of getting a refund?
Please read our Returns, Refunds & Exchanges policy.
Please read our Returns, Refunds & Exchanges policy.
12- How do I contact customer service department?
You can contact us any of the following methods:
-by WhatsApp: +92-42-111-128-731
- by using our Website contact form
- by calling us on UAN: +92-42-111-128-731 (Monday to Saturday 9am to 9pm)
You can contact us any of the following methods:
-by WhatsApp: +92-42-111-128-731
- by using our Website contact form
- by calling us on UAN: +92-42-111-128-731 (Monday to Saturday 9am to 9pm)
- by email, using customercare@morbagh.pk
